In today’s work environment, interpersonal and communication skills are just as important as technical abilities in achieving success. These skills are especially crucial during times of uncertainty, where expectations and responsibilities can change without warning. This course covers:
- Communications paradigms
- Maslow’s Hierarchy of Needs
- Ways to conduct a sensitive information exchange
- The Three “A’s” of conflict resolution
- Persuasion and negotiation strategies
As a participant, you also complete a communication style assessment. The assessment helps
you understand the strengths and weaknesses of your communication styles, as well as how you
might adapt your style to those who communicate differently than you.
The greater your skill at accessing the communication style of another and then adapting your
style accordingly, the greater will be the degree to which you are able to influence and lead.
Course length: 2 days
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Gender plays an extremely important part in communications in the work world.
If women become the aggressive, no-nonsense, win-at-all-costs players that their male
counterparts pride themselves on being, then they [women] are labeled “bossy,” “obnoxious,”
and “overbearing.” If, on the other hand, women adhere to their childhood training continuing
to be cooperative and seeking input into decision making, then they are labeled “weak” and
“un-ambitious” females whose important contributions and successes are often dismissed.
This workshop explores the earlier socialization of boys and girls and looks at how this
socialization contributes to differences in how men and women relate, interact, and respond
in the workplace.
Course length: 4 hours
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An assessment instrument is administered to help you and your co-workers understand the
strengths and trouble spots of each of your primary and backup communication styles.
This instrument drills down into four uniquely different communication styles and
unearths how each style communicates verbally (what each style says), para-verbally
(how the words are spoken), using body language (gestures, face, body), and using personal
space (personal surroundings and preferences about how close one gets to others).
Strategies, as well as relevant workplace examples, will help you learn how to
adapt your style to that of another in order to be more effective at motivating and
influencing others.
Course length: 4 hours
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When two colleagues have an engaging dialogue, they often compete to speak. But, listening more and talking
less is crucial for anyone who wants to be successful. Understanding the types of listening, techniques for
listening in different situations (i.e. highly emotional, angry, business meetings, lectures), the five-step
process for listening, and the techniques for recalling information will greatly improve your ability to influence
and lead others, and will open doors to opportunities for upward mobility in your career.
Course length: 8 hours
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When you speak to critical audiences, are you demonstrating the passion you feel?
Are you inspiring the confidence you need to launch bold initiatives? Do you want to
become a powerful speaker who reaches the hearts and minds of your audiences?
This course offers one day of lecture and discussion and a crash-course opportunity for
students to write and deliver three different types of speeches. Each speech will be
critiqued and compassionate feedback provided with the goal being to help you, the speaker,
improve and gain the confidence you desire in front of your audience. One of the three
speeches will be videotaped and played back.
Required: Computer lab or one computer per student, printer
Course length: 3 days
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For anyone who must be skilled at planning, designing, and writing effective lesson plans,
this course enables participants to inform, instruct, persuade and inspire through a more
effective presentation. In this workshop, you learn how to present and facilitate classroom
activities in a variety of formats, how to adapt to the needs of different audiences,
and how to use various presentation tools.
Course length: 2 days
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We don’t often think about why it is difficult to have a conversation about a sensitive topic.
Three components of communication that are equally important and that make communicating difficult are:
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- The “what happened” conversation (explores how we often blame and argue about who’s right or wrong; helps us understand how to disentangle the intent of what we say from its impact)
- The “feelings” conversation (helps us first, to realize and then validate the feelings we have related to the difficult topic and second, to demonstrate how our feelings affect our responses and interpretations and how the feelings of another validate and affect their responses and interpretations)
- The “identity” conversation (helps us understand how closely our identity is tied to our interpretations and how these interpretations contribute to our ability, or lack of ability, to communicate well)
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This workshop provides a foundation upon which you will be better able to initiate and manage
difficult conversations in a manner that allows both sides to produce win-win solutions.
The ultimate outcome is a reduction in or resolution of long-standing workplace conflicts.
Course length: 8 hours
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Conflict arises between individuals and groups when each holds different beliefs and
viewpoints. Conflict allows for a sharing of these different opinions, which often
leads to a better solution than that held by either party prior to the conflict.
For this to work, conflict has to be accepted for what it is – competition:
competition over ideas, competition over desired ends, and competition over ways to proceed.
This workshop focuses on the effects, sources, and nature of conflict, the five conflict
styles, and a process for working through conflict situations. You complete a personal
assessment that helps you determine how you deal with conflict.
Course length: 8 hours
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In today’s workplace, trust is more important an ever. Business is conducted via relationships,
and trust is the foundation to effective relationships. Betrayal, or the loss of trust, is
the focus of countless workplace scandals, all of which ultimately resulted from a lapse in
trust. Yet, trust means different things to different people. Unmet expectations,
disappointments, and betrayals are not restricted to only big events like restructurings and
downsizings. Trust is broken in subtle ways every day in every workplace.
This workshop covers:
- What trust means
- The Trust of Character
- The Trust of Disclosure
- The Trust of Capability
- How we trust
- How trust is broken: Betrayal
- How trust is rebuilt: Seven Steps for Healing
Course length: 8 hours
Special Note: If deep levels of distrust are evident among staff, significantly more time is
needed to move group members to a place of healing and, ultimately, produce a more productive
work environment. More involved interventions are necessary to guide members through a process
of discovery, and then to awareness, courage, admission, and finally to healing.
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This topic introduces you and your coworkers to theories about how your personal value systems
are formed, how they can be altered, and how your values affect the way you communicate,
inter-relate, and view the world. Small group exercises help demonstrate the differences in
values that you and others in your group hold as you all work to make collective decisions
surrounding the situations presented in the exercises.
Course length: 4 hours
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Today, we are in mid-stride between an old and a new era; the changing face of leadership is
marked by a move from one extreme toward another. This workshop introduces participants to
the differences between management and leadership and tests some of their former thinking
about how “leaders” ought to act. Twentieth century leadership practices are contrasted with
21st century leadership practices in the areas of organizational culture, people, systems,
information, leadership style, and job design. You and other participants will be challenged
to think hard about your own leadership style, skills, strengths, and development needs as you
learn more about the habits and practices of successful leaders and about how effective leaders
think and act.
Course length: 8 hours
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Every employee, from your average to your best performers, can reach higher levels of
performance. What they need is a coach who can routinely manage, and think and interact in
ways that maximize the employee’s individual effectiveness.
This workshop covers:
- Managerial coaching, why and how it works
- Coaching roles and responsibilities
- Good coaching versus bad coaching
- Listening for understanding
- The coach as teacher
- Understanding learning styles
- The process of instructing another person in a skill that is second nature to you
- How to shift your mindset from boss to coach
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Course Length: 12 hours
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Change is inevitable. From governments, large corporations, universities, and medical
communities to small businesses, non-profits, and the faith community, change is everywhere.
So is resistance to it. Resistance is a completely natural human experience.
When presented with significant change, most people think of the reasons why the change
initiative won’t work. It is natural to want to defend the status quo, even when the
current way of doing things is no longer working very well. Tools are introduced that
enhance the ability of leaders and managers to support and guide colleagues and employees
through major change initiatives.
Course Length: 12 hours
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The world of work is changing. Where Americans work, how they work, the relationship they have with their boss and
peers, how they are paid, expectations of younger workers – all these things and much more are forcing changes in
organizations. This workshop takes a penetrating look into the various needs and expectations of different
generations in today’s workplace and demonstrates how to increase morale and productivity among these groups as you
seek to help them work together.
Course Length: 8 hours
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We all face a daily dilemma: too much to do and not enough time to do it. Time management
concerns how we resolve that dilemma. Time is the limiting factor, not activities. To gain
control of your time, you must make tough choices about what to do and what not to do. In this
workshop, you complete a time mastery profile that focuses on 12 categories that affect how you
use and control your time. Each category is discussed in relationship to real world scenarios
that aid you in walking away with a toolkit of ideas and strategies for better controlling your
time.
Course length: 12 hours
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This workshop is action oriented and will allow you to apply models for problem solving and
decision making (PSDM) to real issues and challenges you face every day. Principles that
guide strategic PSDM and various approaches to PSDM are taught. In addition, you will learn
the difference between strategic problem solving and strategic decision making and how to do
both.
Course length: 12 hours
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Being unsure of what move one should make or the proper thing to say in a work-related
situation can be quite scary. When we're scared, we don't often think straight. And not
thinking straight can make successful interaction with professional contacts seem almost
impossible. Just as we often judge other people by the initial impact they have on us, so
are we likely to be judged in the first few moments of interacting with someone. In this
workshop, strategies will be presented that help you initiate relationships in the right way
and conduct business with charm and savvy. The knowledge gained in this workshop will not
only aid you in getting ahead professionally, but will also help you make good impressions in
social settings.
Course Length: 4 hours
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Stress is pervasive throughout today’s knowledge-based, fast-paced organizations. Stress is
a fact of life, but being stressed out is not. Further, personal stress and the stress
experienced by others in your workplace and within other employee groups are related.
Therefore, you need to be sensitive to subtle stress cues within yourself, as well as those
cues generated by your colleagues. This workshop covers the early and late warning signs of
stress, how stress affects your body, and strategies for managing stress - including understanding
your emotional intelligence and how it affects your ability to deal with challenging situations.
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Course length: 8 hour workshop
1.5 hour speech
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If you don’t like the demands of your job, the hostile environment in which you work, or maybe
you don’t like the job itself, you are not alone. Missed deadlines, office politics,
administrative red tape, and reduced budgets become the constant land mines waiting to
detonate each day. As a result, you can often find yourself in the midst of what seems
like a battlefield. Learn how to equip yourself for the battle, and learn how to balance
your expectations about what your job provides for you with your attitude about what you
provide to your job.
Course length: 4 hours
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No one takes a job intending to fail. No employer hires with the intent to fire.
Both parties want only the best, so what happens? Many organizations suffer from poor
productivity caused by workers who are disengaged and detached. In addition to applying
technological tools to engage and manage employees, organizations must also look at the
human issues behind why employees disengage and disconnect. This workshop provides, not
only hard-hitting insight into those human issues that cause employees to “check out”, but
also gives strategies to employ that help employees reconnect.
Course Length: 4 hours
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Money isn’t everything! A tempting salary may lure hordes of eager applicants to your door,
but it won’t keep employees engaged and productive for very long. Employees sign on for the
money, but they stay for non-monetary benefits, including opportunities for personal and
professional development. This workshop will open your eyes to various types of low-cost
informal rewards and recognitions that pump up the morale and productivity volume in your
workplace.
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Course length: 3 hours
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This workshop involves your team in using creative art to design a Current State Poster that
illustrates how they see:
- Themselves at this point in their lives and careers (i.e. interests, hobbies, values, beliefs)
- Their role as part of the department/division/unit in which they work, and
- Their role as part of the department/division/unit in which they work, and
- Their value, and the value they add, to the organization as a whole
The posters provide an avenue through which team members engage a visual and highly
interactive way to share deeper insights about who they are and how they see themselves as
part of the larger whole. This exercise causes participants to loosen restraining mindsets
and promotes greater sharing and acceptance. An additional exercise utilizes The Johari
Window model to illustrate and improve self-awareness and mutual understanding between team
members. The Johari Window model can be used to assess and improve inter-group relationships,
personal development, communications and group dynamics, empathy, cooperation, and
interpersonal and team development. Together, both exercises help members understand what
makes each other “tick”, and how best to receive and give appropriate support to each other.
Course length: 8 hours
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This is a game that affords your team members an opportunity to work together to solve a murder mystery.
Team members are given clues and a set amount of time to solve the mystery. After solving the mystery, a
facilitated discussion follows around areas of leadership, communication, decision making, and problem solving
within the team.
Course Length: 4 hours
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Whether you are a formal leader assigned by management, an informal leader elected by the
team, or a team member willing to help provide leadership when appropriate, you need to
understand how a leader leads. In this workshop, you:
- Define what makes a group a team and a person a leader
- Explore the challenges involved in being a team leader
- Define the stages of team development and describe the leadership skills needed for each stage
- Learn how to involve team members to foster commitment and empower the team
- Apply characteristics of two teambuilding models, the Competency Model for Demonstrating
Teamwork and the Competency Model for Fostering Teamwork,
to pinpoint areas that need to be addressed to improve the teamwork climate in your organization..
Course Length: 8 hours
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Human Capital Developers
100 Wesleyan
Drive
Warner Robins, GA 31093
Tel. 478 929.2867
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