First Impressions: What Messages Are Your People Sending Your Customers?
It's difficult to overcome a bad first impression. Learn how not to make one.
The meeting is about to begin. The door swings open, he walks in, striding confidently into the room. He greets colleagues with a firm handshake, looking them squarely in the eye, calling those he knows by name and introducing himself to those he doesn't. Or, you see her in a tense situation. Her very position in the chair radiates her self-assurance. If things get strained she deals with the conflict fairly and decisively. She understands the value staying calm and maintaining control.

Today's professional and business environment demands more from us than ever before. Because we conduct business and interact with people of varying backgrounds and experiences, we must learn how to deal with and adapt to constantly changing situations.

Professional presence is the savvy that gives us the edge, that air of confidence, an extra measure of control. It is not a heavy-handed manipulation of others. It enables us to act in any situation with confidence and self-assurance, without intentionally intimidating or making people feel uncomfortable. Professional presence is not brown-nosing. It is a mature understanding and recognition that the way we present ourselves effects our effectiveness in a variety of situations, and impacts how others perceive us.

Professional Presence: Adapt or Become Extinct
Being unsure of what move to make or the proper thing to say in a work-related situation can be scary. When we're scared, we don't often think straight. And not thinking straight can make successful interaction with professional contacts seem almost impossible. Just as you often judge other people by the initial impact they have on you, so are you likely to be judged in the first few moments of interacting with someone.

At HUMAN CAPITAL DEVELOPERS we have the expertise to help you conduct business with charm and savvy. We provide guidance that teaches you how to:

  • Handle embarrassing blunders
  • Handle business parties and receptions
  • Host business meals
  • Remember and use names
  • Make introductions properly
  • Know how and when to include a spouse at business functions
  • Know the appropriate approach to use when playing sports with clients and customers
  • Know the proper attire to wear to business functions

For more information, simply reply to this email or call us. It would be our pleasure to hear from you. Also, visit our website at www.HumanCapitalDevelopers.com.



Human Capital Developers | 111 Wiley Way | Warner Robins | GA | 31088-6758